Widerrufsrecht

SECTION 1 - APPLICABILITY

This Return and Refund Policy (“Policy”) has been written for buyers of Sexdolls.sg. In this Policy, the terms “product” and “item” have been used interchangeably to describe sex dolls and any other product that you, as a buyer, have bought from our website. Under this Policy products/items bought from our website can be returned under certain conditions. Please ensure that you understand our policy and that all criteria are met before physically sending any items back to us. This policy has been written using simple language and simple words. No relaxation of any kind will be awarded to you if you have been unable to understand any terms or rules of this policy. In case of confusion, e-mail us as soon as possible. 

SECTION 2 – CANCELLATIONS

The cancellation of an order can be only applied to sex dolls that are ready-stock items. In the case of any customized or specifically made sex dolls, Sexdolls.sg will immediately send the order for processing as soon as payment is received. For this reason, our clients are granted 24 hours - in which it would be possible to cancel an order. Unfortunately, the cancellation is subject to a 10% fee, as we incur expenses from the credit card companies and the factory's allocation of time and resources.

Once 24 hours have passed, it is no longer possible to cancel any order as the doll will be well into production, and high costs will have been incurred. Questions about the Terms of Service should be sent to us at support@sexdolls.sg

You can cancel before the products are dispatched for ready-stock items and premade products. In the case of successful cancellation, the complete amount will be refunded to you in the original payment method. The cancellation is subject to a 10% fee, as we incur expenses from the credit card companies.

If your products have been dispatched after the order confirmation, you cannot cancel the order. However, you can initiate a return under certain conditions listed below under SECTION 3 and SECTION 4.

SECTION 3 – TIME LIMIT AND TERMS OF RETURN  

The following conditions must be met:

Unfortunately, due to laws on hygiene, you cannot return your sex doll after you receive it. We strongly recommend checking for defects immediately after you have received it. No return is possible after the first 24 hours, especially if you’ve been intimate with him/her. However, we want to ensure that your Sexdolls.sg experience is a positive one after your purchase. So, if your sex doll is damaged or broken, contact us at support@sexdolls.sg and we will see what we can do to assist you. Additionally, several of the doll owner forums have tips on repairing your sex doll. Check out The Doll Forum.

We do accept returns of Sex Dolls but only under certain circumstances. For instance, we only offer refunds on sex dolls that are defective or damaged by the manufacturing process or during shipping.

A manufacturing defect is a deviation from design specifications during production resulting in a product's defect, frailty, or shortcoming.

Minor imperfections and small changes are NOT considered manufacturing defects and such products will not be eligible to return.

Furthermore, please keep in mind that variations in skin color and make-up are common as our sex dolls are hand-crafted. Therefore, each has its own individual character which is not considered a defect or damage. Additionally, your sex doll’s eyelashes and fingernails are attached lightly and many come off during shipping. These items are easily fixed by using TPE-safe glue.

For sex dolls that have manufacturer defects, please take videos and photos to show the defects clearly. For sex dolls that are damaged during shipping, make sure to take videos and photos of the complete box(es) before opening the products. We will request these photos and videos when you submit a claim.

Returns that do not fulfill our return policy may be shipped back to the client at their own cost.

SECTION 4: LIMITATIONS

It is very important that you report any problems to our support team before using the doll. Due to strict hygiene regulations, we are not able to replace or refund any item which has been used by the customer.

Furthermore, we will not cover the following:

Skin imperfections – as each doll is hand-crafted, there may be very small differences in the skin from one doll to the next. These are completely normal and doll owners usually refer to these as “characteristics” which give their dolls a unique feel. Although any major defects are found during our quality control inspection, if you discover anything we may have missed, please let us know.

Nails – as nails are loosely adhered to the skin to allow each customer to remove, paint, and re-attach, we cannot cover loose nails as they are shipped like this for a reason.

Make-up – each doll's make-up is applied by hand, which means that very slight differences in make-up are entirely normal. However, should you find a major problem, please do let us know.

Eyelashes – each doll comes with a protective eye mask as this is a delicate area. If anything becomes loose, simply re-attach using TPE-safe glue.

SECTION 5 - SENDING BACK THE ITEM

For us to proceed in giving you a refund, please inform us before shipping the item back to us. The following conditions must be met:

Please return your purchase to the address provided by us. You can send it back in person or courier of your choice:

Kindly email or Whatsapp us for the return address.

support@sexdolls.sg

Contact number: +65 83609554

Once your returned product is received and inspected, we will contact you through e-mail or phone to notify you that we have received your returned item and whether your request for a refund has been approved.

Returns that do not fulfill our return policy may be shipped back to the client at their own cost.

SECTION 6 - CONTACT US

If you have any inquiries, make sure to contact us through any of the following methods: support@sexdolls.sg

CHANGES TO OUR POLICY

This policy supersedes all prior policies or conflicting information that may still be present on our website including any writings, communication, transcripts, or agreements with our support staff to the subject matter hereof. All such other policies, writings, or agreements will have no further force or effect.

We reserve the right to change this policy at any time without notice. This policy applies to all purchases, agreements, and contracts. Please contact our support staff if you need further information.