Shipping & Delivery Information

Shipping, Customs & Taxes:

• We offer FREE worldwide shipping on all sex dolls.
• There are no hidden fees and no extra charges for USA, UK & EU customers.
• All taxes and customs clearance fees are included in the price and taken care of by us whenever possible.*
• We cannot ship to countries that have strict laws regarding sex dolls. 

*Import Taxes and Duties are taken care of by us. Import Duties and VAT are levied by your local authority and we would recommend you check your government’s website prior to ordering..

*For CAN, NOR, AUS and SA and a few other countries it is not possible to pay import charges upfront. In this case, we are happy to split the duty fees with you and also manage the liaison with import customs, so it is stress-free for you. On average the additional fee is approximately £100 and in most cases we can give you an estimate of cost prior to purchase. 

Packaging:

• All our sex dolls are delivered in 100% discrete packaging. 
• Sex dolls arrive in a plain brown box with no branding.
• The courier or handler does not know what is in the box.
• We respect your privacy. 
• The contents will be stated on customs declaration as "Mannequin". 

Delivery:

We aim to ship all of our products out as quickly as possible so you can enjoy your new doll asap, but please be aware that your doll is hand made and made to order and it takes time to make, even if it is ordered pre-configured (same as photo).

• We use UPS and FedEx for all deliveries worldwide, both couriers provide regular progress & tracking updates so you know your delivery date in advance.
• When you receive your tracking number, you can contact the courier to arrange a suitable day for delivery. 
• You will be issued a tracking number 3 - 4 days after dispatch so you can follow the journey, tracking will also sync with your Silicone Lovers account. 
• For UPS you can join "My Choice" (free) to schedule a delivery date that suits you. 

Delivery changes:

If you are not able to accept delivery on the day we give you, you can simply change it to another day that suits you better by contacting the courier directly. You will receive details of the courier when your order is processed for shipment. 

We require you to leave your phone number when placing your order, as part of the delivery process, the courier requests your contact phone number.

We do our best to ensure all of our couriers contact you before delivery, although we also advise that you personally contact them when you receive your tracking number. This is to ensure they know your delivery requirements directly from you. 

You won't need us, but we're here to help if you get stuck!

What happens after I order my sex doll?

We can't predict the weather, or how busy the workshop is at the time of your order, or what holidays are on when you purchase, or if there is a global pandemic around the corner... However, the following breakdown should give you a good understanding of the whole ordering process from start to finish. 

Disclaimer: The following timeline is an estimated timeline only and should not be read as a "promise" of delivery times. The following timeline does not account for delays caused by extremely busy periods, holiday seasons including Chinese New Year, and any delays caused by unforeseen circumstances (including COVID-19).

The total average time from order to delivery is 3 - 6 weeks. This can be longer or shorter depending on your location, your choice of doll, the time of year and the manufacturer of your doll. Fabrication times are longer for silicone dolls such as Zelex and Starpery.

• Once your order is placed, you'll receive a confirmation email immediately with a breakdown of your order details.
• We will manually check your order and ensure all the information and details are correct. If something is missing or seems a bit unusual, we'll get in touch to confirm everything with you. 
• We allow a 24-hour grace period in case you have any last-minute changes. 
• Your order is then passed onto our workshop management and placed in a queue for production.
• When your doll gets to the front of the queue*, the workshop fabricators and artists begin the process of creating your doll. The estimated time for fabrication is 5 - 21 days depending on brand. **
• Once your doll has been completed, our staff carry out a thorough quality control check and photographs are taken of your doll for your approval, these are referred to as factory photos.

• When you are happy with your doll, and any necessary changes have been carried out, your doll is carefully packaged and prepared for dispatch.
• Once dispatched, you will receive a tracking number within 3-4 days.
• At this point, your doll has begun the journey to your home and should be with you as soon as possible! (Average time 3-5 days USA or 10-14 days for UK & Europe). **
• For more precise timeline, specific to your order, please contact our friendly staff before purchase, and we’ll let you know what timeframes we are currently experiencing.

*Queue times vary depending on manufacturer, model and time of year, ranging from 1 day to 2 weeks+ for very popular, or new release dolls. If you would like an estimate of the queue times for your specific doll, please contact our friendly team before placing your order.

**Some exceptions to production and delivery times include extremely busy periods, holiday seasons, including Chinese NY, and any unforeseen circumstances (Like COVID-19). 

**We are currently experiencing some delays with delivery times due to the global coronavirus pandemic and the war in Ukraine. Please check with us to get a realistic time frame of delivery, on live chat.